Shipping policy

DIY LASH currently ships orders within the United States.

1. Order Processing

Orders are processed after successful payment.

Processing times may vary depending on product availability, order volume, weekends, holidays, and other circumstances.

We make reasonable efforts to process orders within the timeframe stated at checkout or on the applicable product page.

2. Delivery Times

Estimated delivery times, when available, are displayed at checkout or on the applicable product page.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Actual delivery times may be affected by:

  • Carrier delays

  • Weather

  • Holidays

  • High order volume

  • Transportation disruptions

  • Incorrect addresses

  • Other circumstances outside our reasonable control

3. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing an order, contact us immediately:

Support@diylash.store

We will make reasonable efforts to update the address before processing or shipment, but changes cannot be guaranteed.

4. Tracking

When tracking information is available, it will be provided to the email address associated with your order.

Tracking information may take some time to update after shipment.

5. Lost or Missing Packages

If tracking indicates that your package was delivered but you cannot locate it, please check:

  • Mailbox

  • Front door

  • Side or back entrance

  • Building reception

  • Household members

  • Neighbors

You may also contact the delivery carrier.

If you still cannot locate your package, contact:

Support@diylash.store

We will review the situation and determine the appropriate next steps.

6. Incorrect Address

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply before the order can be resent.

7. Shipping Delays

Unexpected delays may occur because of circumstances outside our reasonable control.

If a significant shipping delay occurs, we will communicate with the affected customer and provide any applicable options or refunds required by law.

8. Contact

For shipping questions:

Support@diylash.store