Privacy policy
At DIY LASH, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our store, place an order, or contact us.
1. Information We Collect
We may collect information you provide when you:
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Place an order
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Create an account
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Contact us
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Subscribe to our communications
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Participate in promotions or other activities
This information may include:
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Full name
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Email address
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Phone number
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Billing address
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Shipping address
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Order details
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Payment-related information
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Information you provide when contacting customer support
We may also automatically collect certain technical information, such as your IP address, browser type, device information, and general website activity.
2. How We Use Your Information
We may use your information to:
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Process and fulfill orders
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Process payments
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Deliver your purchases
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Send order confirmations and updates
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Provide customer support
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Handle returns, refunds, and exchanges
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Prevent fraud and unauthorized activity
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Improve our products and shopping experience
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Maintain business records
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Send promotional communications when permitted
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Comply with applicable laws and regulations
3. Cookies
Our store may use cookies and similar technologies to help provide a better shopping experience, remember preferences, understand website activity, and improve our services.
You may be able to control cookies through your browser settings.
4. Information Sharing
We may share information only when reasonably necessary to operate our business, fulfill orders, provide requested services, protect our business and customers, or comply with applicable law.
We do not sell your personal information for monetary compensation.
5. Payment Information
Payment information is handled through secure payment processing systems. We do not intentionally retain complete payment card information on our own systems.
6. Marketing Communications
If you choose to receive promotional communications from us, we may send information about products, offers, promotions, and updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the email or by contacting:
7. Data Security
We use reasonable measures designed to protect your personal information against unauthorized access, loss, misuse, or disclosure.
However, no electronic system or method of transmission can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for legitimate business purposes, including fulfilling orders, providing customer service, maintaining records, resolving disputes, preventing fraud, and complying with legal obligations.
9. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to request access, correction, or deletion of certain information.
To submit a privacy-related request, contact:
We may take reasonable steps to verify your identity before completing certain requests.
10. Children's Privacy
Our store is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updated version will be posted with a revised “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy, contact:
DIY LASH
Support@diylash.store